Return & Exchange Policy

At Minimum Outfits, we want you and your little ones to completely love your new garments! We understand that sometimes sizes need tweaking or styles need swapping, so we’ve made our return and exchange process simple, transparent, and hassle-free.

1. Eligibility Window

You may request a return or exchange within 14 days of receiving your order. Requests made after 14 days unfortunately cannot be accepted.

2. Conditions for Return & Exchange

To be eligible for a return or exchange, items must meet the following criteria:

• Unworn & Unwashed: Items must show no signs of wear, stains, or use.

• Original Packaging & Tags: All original brand tags, labels, and packaging must be intact and attached to the garment.

• Proof of Purchase: An order confirmation email, receipt, or order number must be provided.

Please note: For reasons of hygiene, undergarments, socks, and discounted final-sale clearance items are non-returnable and non-exchangeable.

3. How to Start an Exchange or Return

Initiating a swap or refund is quick and easy:

1. Contact Us: Reach out to our customer support team via WhatsApp or email with your Order Number and the reason for your return or exchange.

2. Pack Your Items: Securely pack the items in their original packaging along with your receipt or order details.

3. Ship/Drop Off: Send the package back to our designated return address provided by our support team.

4. Exchanges (Size or Style Swaps)

• Need a different size or want to swap for a different adorable outfit? Let us know when you contact us, and we will reserve the replacement item for you.

• Shipping Fees: Customers are responsible for the return shipping costs for size exchanges, but we will happily cover the shipping fee to send the new replacement item back to you!

5. Refunds

• Once your returned item is received and inspected at our facility, we will notify you via WhatsApp or email regarding the approval or rejection of your refund.

• If approved, your refund will be processed, and the amount will be credited back to your original payment method (or issued as store credit, depending on your preference) within 5 to 7 business days.

• Shipping charges are non-refundable.

6. Defective or Incorrect Items

We carefully inspect every garment before it leaves our store, but if you happen to receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will immediately arrange for a free pickup and replacement at zero extra cost to you.

Got questions or need help with a sizing swap? We are always here for you! Reach out to our support team and we’ll sort it out in no time.